Terms & Conditions

End User License Agreement (EULA)

When you install a product, clicking the “I agree” checkbox and completing the installation indicate your agreement to comply with the end user license agreement (EULA). This link is an example of the EULA. The EULA presented during installation has priority.

Support Service

We support customers as indicated on your Purchase Receipt for a term up to one year after the purchase date. You can request support via our online support ticket system at https://www.slate.rocks/support-tickets/ or via email at [email protected]. Extended support after the indicated term is available at a modest subscription fee.

Maintenance Updates

Product maintenance updates are available via your customer Dashboard during the support term indicated on your Purchase Receipt. The product installer authenticates your license key, increments the activation count. You can download and install maintenance updates when they become available by providing a valid license key. For maintenance updates after the indicated term you must renew your maintenance subscription.

Refunds

We will refund your purchase price if you uninstall your Slate Desktop™ product and request a refund within 30 days of the purchase. To request a refund:

  1. Uninstall all copies of your Slate Desktop™ product on all machines. This deactivates your license key.
  2. Email us at [email protected]. Please include your license key and request refund.

Please include your license key. We will verify the license key is deactivated and refund your purchase – no questions asked.

After 30 days, no refunds will be given.